FREQUENTLY ASKED QUESTIONS
SHIPPING
How much does shipping cost?
We offer a flat-rate shipping fee of $10 for all orders. This rate is automatically applied to your cart at checkout.
Do you ship internationally?
At this time, we only ship to the United States and Puerto Rico via standard mail. We do not offer international shipping, local delivery, or in-store pickup.
When will my order ship?
Orders are typically processed and shipped during standard business hours, excluding weekends and holidays. You will receive a confirmation email with tracking information as soon as your package leaves our facility.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number. You can click the link in that email to monitor your package. Please allow about 48 hours for the carrier to update the tracking information in their system.
What if my package is delayed or lost?
While we cannot control delays caused by shipping carriers, we are here to help. If your order hasn't arrived within the estimated delivery timeframe, please contact us at orders.scentsofpr@gmail.com with your order number, and we will look into it for you.
RETURNS
What is your return policy?
Because our store sells food items and perishable goods, all sales are final. We do not accept returns, exchanges, or offer refunds to ensure the safety and quality of our products.
What should I do if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives! If an item is defective, damaged, or incorrect, please email us immediately at orders.scentsofpr@gmail.com. Please include your name, order number, and clear photos of both the damaged item and the packaging so we can evaluate the issue and make it right.
SUBSCRIPTIONS
How do subscriptions work?
Our subscription service is the easiest way to keep your pantry stocked! Simply choose your favorite gourmet Puerto Rican products or coffee, select your preferred delivery frequency, and check out. We will automatically bill your saved payment method and ship your order on a recurring schedule.
When will I be billed?
You will be billed automatically on the scheduled renewal date for your subscription. The charge will cover the current price of your items, plus any applicable shipping and taxes.
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription at any time! To avoid being charged for your next shipment, please make sure to cancel before your upcoming renewal date.
How do I manage my subscription or update my shipping address?
You can manage everything directly through your Shopify Account. Once logged in, you can update your shipping address, change your payment method, or pause/cancel your upcoming deliveries. If you need assistance, you can also email us at orders.scentsofpr@gmail.com.
What happens if I forget to cancel before my renewal date?
Once a renewal charge has been successfully processed, that specific order is already being prepared for shipment and cannot be cancelled or refunded. However, your cancellation will apply to all future billing cycles.
What happens if my payment fails?
If your card is declined or expired, our system will automatically attempt to retry the charge. If the payment cannot be completed, your subscription will be paused until you are able to log in and update your billing details.