Refund policy

At Scents of Puerto Rico, we take pride in delivering the highest quality authentic gourmet and coffee products. Because our store sells food items and perishable goods, all sales are final. We do not accept returns, exchanges, or offer refunds.

Damages and Issues

We take great care in packaging our products to ensure they arrive safely. Please inspect your order upon reception. If your package or order arrives damaged, defective, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.

To report a damaged or incorrect order, please email us directly at orders.scentsofpr@gmail.com. When contacting us, please be sure to include your name, order number, and clear photos of the damaged item(s) and the packaging.

Contact Us

If you have any questions or concerns about your specific item or order before purchasing, please do not hesitate to get in touch with us at orders.scentsofpr@gmail.com.