Shipping policy

Order Processing

All orders are processed within standard business hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Destinations

We offer standard mail shipping exclusively to the United States and Puerto Rico. All orders are shipped at a $10 flat rate, which will be applied to your order at checkout.

Please note: At this time, we do not offer international shipping, local delivery, or in-store pickup.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery timeframe provided at checkout, please contact us at orders.scentsofpr@gmail.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

Because our store sells food items and perishable goods, all sales are final. We do not accept returns, exchanges, or offer refunds.

In the event that your order arrives damaged, defective, or incorrect, please email us immediately at orders.scentsofpr@gmail.com with your order number and a photo of the item’s condition and packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details, please review our full Refund Policy.