Cancellation policy
Welcome to the Scents of Puerto Rico subscription service! By purchasing a subscription, you agree to these terms, which supplement our standard Terms of Service and Refund Policy.
1. Subscription Overview and Options
Our subscription service provides convenient, recurring deliveries of your favorite gourmet Puerto Rican products and premium coffee. Subscriptions are billed automatically and renew on a recurring basis. We offer three flexible subscription plans to fit your needs:
- Month-to-Month: Billed and delivered every month.
- Prepaid 3-Month: Billed upfront for 3 months, with deliveries sent to you every month.
- Prepaid 12-Month: Billed upfront for 12 months, with deliveries sent to you every month.
Additionally, you can choose from our customizable subscription boxes, which allow you to personally select the exact items you want included in your recurring deliveries.
By signing up for a subscription, you authorize Scents of Puerto Rico to charge your saved payment method on file for each recurring billing period until you modify or cancel your subscription.
2. Billing and Payments
Your payment method will be charged automatically on the scheduled renewal date. For month-to-month subscriptions, you will be billed monthly. For 3-month or 12-month prepaid subscriptions, you will be billed upfront for the full term, and the plan will automatically renew for another prepaid term at the end of your cycle. The total price charged per billing cycle will reflect the current price of the products in your subscription, applicable taxes, and shipping fees calculated at checkout.
It is your responsibility to maintain accurate, up-to-date billing and shipping information. If a recurring payment fails, we will attempt to retry the charge. If the payment cannot be completed, your subscription shipment will be paused or cancelled until your billing details are updated.
3. Cancellation Policy
You can cancel or pause your subscription renewal at any time. To avoid being billed for your next scheduled billing cycle, you must cancel your subscription before your next upcoming renewal charge is processed. Once a renewal charge has been successfully processed, that specific charge cannot be cancelled or refunded, and your cancellation will apply to the subsequent cycle.
Note for Prepaid Subscriptions: If you cancel a 3-month or 12-month prepaid subscription, your cancellation will stop the plan from renewing at the end of your term. You will still receive the remaining monthly deliveries you have already paid for, but no refunds will be issued for the current prepaid term.
How to Cancel or Modify Your Subscription:
- Log in to your account via our Shopify Account Portal to manage, pause, or cancel your shipments directly.
- Alternatively, you can email our support team at orders.scentsofpr@gmail.com. Please allow a few business days for manual cancellation requests to be processed.
4. Changes to Products, Pricing, or Terms
Scents of Puerto Rico reserves the right to adjust subscription pricing, modify the products included in a subscription, or change these terms at our discretion. If any material changes are made to your active subscription (such as a price adjustment), we will notify you in advance via the email address associated with your account. Continued participation in the subscription after notification constitutes acceptance of the new terms or pricing.
5. Returns and Refunds
Subscription orders are subject to our standard Refund Policy. Individual recurring shipments (or prepaid terms) cannot be returned or refunded simply due to a change of mind or a failure to cancel before the renewal date. If a subscription item arrives damaged, defective, or incorrect, please contact us immediately at orders.scentsofpr@gmail.com with a photo of the condition and packaging so we can make it right.